Perceived Interpersonal Conflicts Scale (PICS).

Abstract

Interpersonal conflicts in work situations pose a significant risk both to workers’ health and to the organization. Early detection of the characteristics of these conflicts in order to be able to intervene in them in an appropriate manner is a necessity of the current organizations immersed in continuous environments of change where the norm is the reduction of people, resources or both. This article presents the validation of an instrument for the evaluation of the perception of interpersonal conflicts in work situations: the Perceived Interpersonal Conflicts Scale (PICS). This instrument allows analyzing five dimensions related to the types of conflicts present in work environments (task conflict, relationship conflict, status conflict, process conflict, context conflict) and a last one related to the escalation of the conflict. The results show a satisfactory reliability of the instrument, as well as a satisfactory convergent and discriminative validity using the SOFI-SM instrument. PICS offers a quick analysis (12 items) with an adequate level of reliability and validity, of the perception of conflict in work situations validated for the Spanish working population.